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Cline's Rescue Terms and Conditions

Thank you for using Cline's RescueMe App! We're happy to be able to offer remote support to all of our customers.

General Terms

While we take all necessary measures to ensure both your data and your hardware remains safe, we cannot guarantee this service will resolve the problem, or that in attempting to resolve the problem additional issues will not arise. Cline's and its technicians are not liable for any consequential damages and it is the client's (IE, you) responsibility to backup all applications and data prior to the session.

While broad, Cline's reserves the right to interpret its own terms.

Confidential Information

Please close any and all programs and documents containing confidential information on your screen, as the technician will be viewing your desktop. While we respect your privacy, we encourage you to take all necessary measures to guard potentially sensitive data. Cline's will not disclose any passwords or other unique identifiers to any third parties with malicious intent.

Billing Terms

All remote service and software is provided "as is" and is at the customer's (IE, you) sole risk. Cline's has the right to bill at the standard rate of $50 hourly with a 1-hour minimum for remote support services. If you are requesting support on behalf of another party, you are agreeing to the terms in their stead. If you are requesting support on behalf of a mutual customer (mutual as defined and decided by Cline's), the customer will be billed. If you are requesting support on behalf of a non-mutual customer, the company you represent will be billed. You agree to these terms by requesting remote support service either via telephone, email, the internet, or any other method.

Amendments And Other Changes

Cline's reserves the right to amend these terms at any time without notice. Please check this page regularly for updates and other amendments. Please contact us with any questions or concerns.