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Helpful Copier Tips



Sometimes, trying a few simple things can prevent a service call and save you and your business precious time! Try these helpful tips when your machine ia having a problem.

Machine has a Service Code

  • Turn the machine's main power switch (Usually located on the back of the machine, or inside of the front door) OFF and then ON again after waiting 10 seconds.
  • Open and close your machine's front doors.
  • Check for any paper jammed inside the machine.

No Power to the Machine

  • Double check to make sure your machine is plugged into a working wall outlet.
  • Make sure both the MAIN and the SUB POWER switches are turned on.

Cannot Print or Scan

  • Verify that you still are connected to the internet.
  • Make sure the Ethernet cable (Internet or 'Cat5' cable) is plugged into the side or the back of your machine.

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